The London Congestion Charge Information and Payment Service
Calls to this number cost £1.53 per minute from a BT landline, with a minimum charge of £1.53. Other networks may vary, and mobiles may cost more. Callers must be over 18 and either the bill payer, or have the bill payer’s express permission to dial this number. Please note: this is a premium directory enquiry service. You will hear the number you require immediately after listening to the pre-connection information statement which will inform you of the cost of calling. After hearing the telephone number you require, you may stay on the line to be diverted automatically to this number, or you may hang up and redial.
This directory service has no connection or affiliation with Transport for London (TfL), whose number is freely available within the public domain. Important - please note line opening times:
Sunday - Friday: 06:00 - 00:30, Saturday: 06:00 - 22:00
Service provider A2B Telecom Ltd helpline 0870 046 1033 (N.B. this number is NOT for enquiries relating to the London Congestion Charge).
If you would like to be put straight through to the TfL service number, you can shorten your call by knowing in advance what options you will be offered. Average call duration is around 3 minutes.
|For Registered TfL Customers:||PRESS 0|
|For General Questions:||PRESS 1|
|For Penalty Charge (PCN) Enquiries:||PRESS 2|
|For AutoPay - apply or enquire:||PRESS 3|
|For Text/SMS service - apply or enquire:||PRESS 4|
|For Other Language enquiries:||PRESS 5|
|For Discount Scheme enquiries:||PRESS 6|
How we differ from TfL
Instant email confirmation
6 hour cancellation/cooling off
24/7 phone support
2 hour email response
Free corrections (before processing)
PCN reimbursement (terms apply*)
3DSecure payment processing
* IMPORTANT NOTE REGARDING PENALTY CHARGE NOTIFICATIONS
If, having purchased a valid congestion charge (for the correct date and vehicle) via our website, you receive a PCN, irrespective of whether the fault lies with you or ourselves, we will pay the PCN (or reimburse you if you have already settled it) up to a MAXIMUM of £60. This is the charge payable if settled within 2 weeks of receipt of said PCN. If you leave it for longer than 2 weeks, the charge will rise to £180, however, we will not reimburse you for any amount over £60. Please notify us by email as soon as you receive the PCN. We will not pay the PCN if you have paid for an incorrect vehicle. Please take care when entering your car registration number.
For the avoidance of doubt, please note that this website is neither owned by nor affiliated with Transport For London (TFL), and you may also make your congestion charge payment direct on their website, online, by sms, or at other nominated high street shops and garages. Londoncongestion.com levies a service fee for checking and processing your application via this website. This fee also provides you with the services and guarantees as described above. If you do not wish to pay for a processing service fee, please use one of the suggested alternative means of submitting your congestion charge payment.