The best way to contact us is by email: [email protected]
We will respond to your enquiry promptly - within 2 hours.
You may also contact us by telephone on 0906 633 0090
Calls cost £1.53 per minute plus network extras with a minimum charge of £1.53. Calls from mobiles may cost more. 18+ bill payers only.
Information on London Congestion Charge may also be found on the TfL website, www.tfl.gov.uk, free of charge. For the avoidance of doubt, our service is not connected with Transport for London (TfL) in any way.
Service provider A2B Telecom Ltd helpline 08700461033 (this number is not for congestion charge enquiries).
This service is provided without any warranty or guarantee as to it's accuracy, or fitness for any particular purpose, usage of this service or website is at your own risk. This is not a qualified or professional advice service and we recommend you contact TfL for further information, and before acting on any advice. It shall be your responsibility to ensure information be fit for your purpose, we cannot be held liable for any loss or damage arising from usage of this service or data associated with this service.
Trading address: Unit 2 The Old Stables, West Tisted, Alresford, Hampshire SO24 0HJ, UK
How we differ from TfL
Instant email confirmation
6 hour cancellation/cooling off
24/7 phone support
2 hour email response
Free corrections (before processing)
PCN reimbursement (terms apply*)
3DSecure payment processing
* IMPORTANT NOTE REGARDING PENALTY CHARGE NOTIFICATIONS
If, having purchased a valid congestion charge (for the correct date and vehicle) via our website, you receive a PCN, irrespective of whether the fault lies with you or ourselves, we will pay the PCN (or reimburse you if you have already settled it) up to a MAXIMUM of £60. This is the charge payable if settled within 2 weeks of receipt of said PCN. If you leave it for longer than 2 weeks, the charge will rise to £180, however, we will not reimburse you for any amount over £60. Please notify us by email as soon as you receive the PCN. We will not pay the PCN if you have paid for an incorrect vehicle. Please take care when entering your car registration number.
For the avoidance of doubt, please note that this website is neither owned by nor affiliated with Transport For London (TFL), and you may also make your congestion charge payment direct on their website, online, by sms, or at other nominated high street shops and garages. Londoncongestion.com levies a service fee for checking and processing your application via this website. This fee also provides you with the services and guarantees as described above. If you do not wish to pay for a processing service fee, please use one of the suggested alternative means of submitting your congestion charge payment.