For the avoidance of doubt, please note that this website is neither owned by nor affiliated with Transport For London (TfL), and you may also make your congestion charge payment direct on their website, online, by sms, or at other nominated high street shops and garages. Londoncongestion.com levies a service fee for checking and processing your application via this website. This fee also provides you with free cancellation, 24/7 telephone support, a full refund if you pay for a vehicle which turns out to be exempt, and a guarantee of satisfactory resolution in the unlikely event that you incur a PCN after payment of a valid charge via this website. If you do not wish to pay for a processing service fee, please use one of the suggested alternative means of submitting your congestion charge payment, more information about which is available via TfL's website at the link above.