Avoid the fines for failing to pay on time - you have until midnight on the next charging day after the charging day on which you enter the congestion charge zone to submit your payment. If you haven't paid by then, you will receive a Penalty Charge Notice (PCN) in the post direct from TfL. This is levied at £120 if paid within 28 days, but discounted by 50% to £60 if paid within 14 days. DO NOT IGNORE IT! No congestion charge is payable on public holidays, between Christmas and New Year, at weekends, or between the hours of 18:00 and 07:00 at all times.
For the avoidance of doubt, please note that this website is neither owned by nor affiliated with Transport For London (TFL), and you may also make your congestion charge payment direct on their website, online, by sms, or at other nominated high street shops and garages. Londoncongestion.com levies a service fee for checking and processing your application via this website. This fee also provides you with the services and guarantees as described below. If you do not wish to pay for a processing service fee, please use one of the suggested alternative means of submitting your congestion charge payment.
Why use our service when there is an additional cost over and above the standard congestion charge rates? Our service includes valuable additions to processing your congestion charge application which are not available from Transport for London:
| Service | Our Website |
Transport for London |
| Instant Email Confirmation | YES |
NO |
| 6 Hour Cancellation/Cooling off | YES |
NO |
| Registrations Check/Errors | YES |
NO |
| 24 Hour Telephone Support | YES |
NO |
| 2hour Email Turnaround | YES |
NO |
| If paid wrong Charging Day in error, can it be corrected? | YES |
NO |
| If receive a Penalty for incorrect reg details entered, will charges be paid or cancelled? * | YES |
NO |
| Secured payment 3D secured | YES |
YES |
* IMPORTANT NOTE REGARDING PENALTY CHARGE NOTIFICATIONS: If, having purchased a valid congestion charge via our website, you receive a PCN, irrespective of whether the fault lies with you or ourselves, we will pay the PCN (or reimburse you if you have already settled it) up to a MAXIMUM of £60. This is the charge payable if settled within 2 weeks of receipt. If you leave it for longer than 2 weeks, the charge will rise to £180, however, we will not reimburse you for any amount over £60
Fees: The standard daily charging rate for current or future dates via TfL's website is £10.00, and for previous day the TfL charge is £12.00. Our charges are current or future days - £16.00, previous day - £20.00 and for periods of a week, our daily service fee drops to £2.50. Exact charges for each charging period are noted on the order form on next page.
